Eden Office accepts full responsibility for faulty workmanship and mechanical or construction failure on Eden Office seating under normal commercial-use conditions, for the stated warranty term.
Chair parts will be repaired or replaced free of charge within this period. All warranty-related costs will be covered by Eden Office. We are able to arrange freight within New Zealand and where we do so, we will cover the freight charges.
Eden Office warranty also covers performance of our recommended standard fabrics (those that appear on our pricelist). We will reupholster seating free of charge if these upholstery fabrics demonstrate wear or tear within the warranty period. Fabric fade is not covered by warranty.
Our warranty applies from the date of despatch from our factory. Date of despatch is located on a label beneath the chair seat.
Repairs undertaken by any other party, or adjustment or tampering with mechanical parts could void the warranty.
For Eden Office full warranty to apply our recommended chair care procedures should be adhered to.
Normal commercial use is understood to be 8-10 hours per day. For 24-hour or other extensive use situations a limited-term warranty applies – please enquire.
Please contact Eden Office for further information regarding warranty details.
For products supplied outside of New Zealand please enquire for warranty details.