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EDEN OFFICE SERVICE

Eden Office Seating is totally committed to customer satisfaction.   

As a wholesaler, your customers are our customers, so for us this involves assisting you, the reseller. Here are some of the many ways we will help:

Please let us know how we’re doing – feel free to send us an email, or make a phonecall. We're glad to hear when you have a happy customer, but we need to know where we need to improve too.

Eden Office service – delivery

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CUSTOMER SERVICE

At Eden Office we know that service is as important as the sale.
We have customer service personnel that are part of a tight communication circle with our sales people, our factory, our despatch department and our freight providers. They are energetic and informed and have their finger on the pulse of daily chair activity.
Call us about anything.

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LEAD TIMES

 
Our investment in stock of chair components and fabric, and our lean production processes, enable us to offer tightest possible manufacturing lead times, and rapid responses to customer requests.
Please contact us with even the craziest delivery request your customer might have.
We love delighting people with our deliveries.

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EXPORT ORDERS

Is your customer overseas, or needing to send product overseas?
We can help with recommendations on how best to send chairs overseas, with door-to-door delivery prices, and with packaging chairs for export.
Let’s impress the customer by how far we’ll go.

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Eden Office service – chair solutions

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CUSTOMISATION

The high proportion of New Zealand content in our product, and our wide upholstery experience allows us to readily provide customised seating solutions to meet clients’ specific needs.
From personalised chairs for disabled users, to chairs for boats, and bolt-down chairs for police stations, to cafe and conference seating with special frames and finishes, we’ve done it all before.
If your customer needs something different, we want to know about it.
It may be not as hard as you think.

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TRIAL CHAIRS

 
All chairs are not equal. To really understand the benefits of an Eden Office chair your customer needs to sit in it.
Eden Office are happy to provide chairs for user trials for a limited period of time.
Please contact us arrange a trial chair for your customer.
Once they’re sitting on an Eden Office chair, it’s 80% sold.

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CHAIR SOLUTIONS

Just because you don’t see it here doesn’t mean we don’t have it or can’t get it.
Not only can we customise chairs here, but we have hundreds of other chairs at our finger tips from our overseas supply partners.
If you’re looking for a chair for a specific situation, in a specific colour, a specific size, style, or function, tell us what you’re after or send us a picture.
For us saying no is not the right answer.

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Eden Office service – sales assistance

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ERGONOMIC
ASSISTANCE

For over 20 years, we’ve been working with people and chairs. We have worked with end-users and closely with many health professionals and kept ourselves up-to-date with all the latest ergonomic initiatives in New Zealand.
If you would like to be able to help your customer with information on current best practises in computer workstation set-up, or your customer has a specific need, call us so we can share what we know.
We care that people are well and healthy and that they’re sitting in what’s best for them. 
Together we’ll ensure your customer gets the best chair for them.

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CUSTOMER VISITS

 
Most of the time we’re really happy visiting and talking to you, our reseller customers, but from time to time we love the opportunity to talk to our other customers - your customers. We like to learn from them, to see how they’re sitting and hear what they’re saying.
And sometimes it can really help them to talk to someone that lives and breathes chairs like we do.
If you would like us to accompany you on a customer visit, to back up your sales skill with our technical knowledge, or help with a workstation assessment, please ask.
We’d like to work with you.

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CHAIR AUDITS

Often when your customer has a lot of old chairs that they are considering repairing, refurbishing or replacing, you’ve asked us to be involved in providing a chair audit.
Our extensive knowledge of office chairs – not just Eden Office chairs – means we can go on-site and individually assess chairs, and provide you a report and recommendations on whether each chair can be repaired, refurbished or needs to be replaced.
The customer will love us for it.
Let us help you help them.

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